spinplus Privacy Policy

1. Introduction

spinplus ("we," "us," "our") operates the online gaming platform accessible at spinplus.live. This Privacy Policy describes how spinplus collects, processes, stores, and protects personal information provided by users ("you," "your") when you access or use the spinplus platform, including our website, mobile interface, and all associated services.

By registering an account, accessing the spinplus platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This policy applies to all users of spinplus located in the Philippines and is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

2. Data We Collect

spinplus collects personal information that is necessary to provide our gaming services, comply with regulatory requirements, and maintain the security and integrity of our platform. The categories of personal data we collect include:

Registration & Identity Data:

• Full legal name as it appears on a government-issued Philippine ID
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Valid Philippine mobile number
• Email address
• Username and encrypted password

KYC Verification Data:

• Government-issued Philippine ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID)
• Selfie or live photo for identity verification
• Proof of address (where required)

Financial & Transaction Data:

• GCash or PayMaya / Maya account reference (not full credentials)
• Bank account details for withdrawal processing (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Deposit and withdrawal transaction history
• Wagering history and game activity records

Technical & Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, login timestamps, and platform navigation data
• Cookie identifiers and similar tracking technologies

Communications Data:

• Support chat transcripts and email correspondence with spinplus
• Feedback, survey responses, and promotional opt-in preferences

3. How We Use Your Data

spinplus processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your spinplus account, including processing your spinplus login and verifying your identity.
• Service Delivery: To provide access to all spinplus gaming products, process deposits and withdrawals, and deliver customer support.
• Regulatory Compliance: To fulfill our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including KYC verification and transaction monitoring.
• Age Verification: To verify that all users meet the mandatory 21-year minimum age requirement for casino-style gaming in the Philippines.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the spinplus platform.
• Responsible Gaming: To monitor gaming behavior and apply responsible gaming tools such as deposit limits, session timers, and self-exclusion where appropriate.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the spinplus user experience.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to users who have opted in to receive such communications. You may opt out at any time.

4. Legal Basis for Processing

spinplus processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and spinplus — specifically, to provide the gaming services you have registered for.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and NPC data protection rules.
• Legitimate Interests: Processing is necessary for spinplus's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

spinplus does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment Processors: GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process deposits and withdrawals.
• KYC & Identity Verification Providers: Third-party identity verification services used to fulfill PAGCOR KYC requirements.
• Game Content Providers: Licensed game studios and live casino operators whose products are available on the spinplus platform, to the extent required for game delivery and fairness auditing.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies as required by law.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors operating under strict data processing agreements with spinplus.
• Legal & Professional Advisors: Lawyers, auditors, and compliance consultants where necessary for legal proceedings or regulatory audits.

All third-party service providers engaged by spinplus are contractually required to process your data only for the specified purpose and in compliance with the Data Privacy Act of 2012.

6. Cookies & Tracking Technologies

spinplus uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for the spinplus platform to function correctly, including maintaining your spinplus login session and security tokens. These cannot be disabled.
• Performance Cookies: Used to collect anonymized data about how users interact with spinplus, helping us identify and fix technical issues and improve platform performance.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalize your spinplus experience.
• Analytics Cookies: Used to understand aggregate user behavior on the spinplus platform. Data collected is anonymized and used solely for internal analysis.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the spinplus platform. spinplus does not use cookies to serve third-party advertising.

7. Data Retention

spinplus retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your spinplus account and for a minimum of five (5) years after account closure, as required by PAGCOR and AMLA regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years in compliance with AMLA reporting obligations.
• KYC Documents: Identity verification documents are retained for the period required by PAGCOR regulations and applicable Philippine law.
• Support Communications: Customer support records are retained for up to three (3) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever is earlier.

Upon expiry of the applicable retention period, spinplus will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8. Data Security

spinplus implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the spinplus platform
• Encrypted storage of sensitive personal and financial data at rest
• Multi-factor authentication options for spinplus login security
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• 24/7 automated fraud detection and anomaly monitoring systems
• Regular staff training on data protection and information security best practices

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, spinplus will notify the National Privacy Commission and affected users within the timeframes required by the Data Privacy Act of 2012 and its Implementing Rules.

9. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by spinplus:

• Right to be Informed: You have the right to be informed about how spinplus collects and processes your personal data, as described in this Privacy Policy.
• Right of Access: You may request a copy of the personal data spinplus holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by spinplus.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request that spinplus provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Privacy Policy. spinplus will respond to all verified data subject requests within fifteen (15) business days of receipt.

10. Children & Minors

spinplus is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under 21 years of age. The minimum age requirement for all spinplus users is 21 years, in accordance with Philippine law governing casino-style gaming activities.

If spinplus discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the incident to PAGCOR as required. If you are a parent or guardian and believe your child has registered on spinplus, please contact us immediately at the details provided in Section 13.

spinplus employs age verification checks during registration and reserves the right to request documentary proof of age at any time. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended pending verification.

11. Third-Party Links

The spinplus platform may contain references to third-party services such as payment processors (GCash, PayMaya / Maya, partner banks). When you interact with these third-party services, you are subject to their respective privacy policies and terms of service. spinplus is not responsible for the privacy practices or content of any third-party services.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of spinplus. spinplus does not endorse or make any representations about third-party privacy practices.

12. Changes to This Privacy Policy

spinplus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, spinplus will notify registered users via the email address associated with their account or through a prominent notice on the spinplus platform.

The date of the most recent revision is indicated at the top of this page. Your continued use of the spinplus platform following notification of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must stop using the platform and may request account closure.

We recommend that you review this Privacy Policy periodically to stay informed about how spinplus protects your personal data.

13. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by spinplus, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: English and Filipino

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by spinplus.

For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page.